Shipping

Star Lit Skate Store is pleased to offer FREE Standard Ground shipping within the 50 United States via USPS on all orders over $100. Orders under $100 will be charged a flat rate of $9.95 to ship to the United States. Star Lit Skate Store utilizes USPS for our eCommerce Shipping. Standard Ground Shipping will result in most packages to addresses in the contiguous US arriving in 4-6 business days. We will ship USPS flat rate packages to Hawaii and Alaska but these may take longer than the above mentioned 3-6 days.

Returns

Refund Policy

Please note: Due to Covid-19, all returns will be isolated and quarantined for 48 hours following arrival at our stores. For this reason, processing of returns may take longer than usual. We are following all up to date guidelines by the CDC and WHO to ensure we are handling inventory correctly and safely. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that refunds do not include the cost of shipping merchandise back to Star Lit Skate Store. Please allow 1-5 business days for the processing of your refund from the time your product(s) are received and approved. All refunds are for merchandise only. Shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

To start a return, you can contact us at service@starlitskatestore.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return items should be mailed to:

Star Lit Skate Store
eCommerce RETURN/EXCHANGE
1838 Goldrush Circle

SLC UT 84084

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned. We do not accept returns on tights, undergarments, PPE, or makeup, as these products are intimate or sanitary goods. 

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be e-mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Please contact Star Lit Skate Store Customer Service at (385) 323-1505 Monday through Friday 10 AM to 6 PM Central Time Zone for any questions regarding returns.

You can always contact us for any return question at service@starlitskatestore.com.